Latest: Uber Deploys ChatGPT Work to 30,000+ Employees in 30x Expansion
The deployment moves enterprise AI from a limited pilot to a workforce-wide tool covering more than 30,000 employees. The scale of the rollout offers a concrete data point on how large companies are expanding AI agent use beyond engineering teams.
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Uber is rolling out OpenAI's ChatGPT Work agent to more than 30,000 non-engineering employees, a 30x expansion from an initial 1,000-person pilot. Engineers continue using Codex, while ChatGPT Work targets operations, finance, marketing, and product staff. Use cases include research, data analysis, presentation creation, and complex workflow completion. The rollout is supported by internal skills and training programs. Uber has not disclosed the cost of the deployment or any productivity metrics.
Uber announced on October 22 it is deploying OpenAI's ChatGPT Work to more than 30,000 non-engineering employees in operations, finance, marketing, and product, a 30x expansion from a 1,000-person pilot.
Engineers continue using Codex, while the broader workforce gains access for research, data analysis, presentation creation, and complex workflow completion. Uber has not disclosed the cost or any productivity metrics.
When stories like this move, I write about them in an email each morning.
One free email each morning, around 8 AM US Eastern.
I have sent you a confirmation link. One click and you are in.
Not in your inbox? Look in spam or promotions. If it's there, mark it "Not spam" so future editions land in your inbox.